Was for 3 years Vice-President of Strategy and Vice-President of HR (including HSSE) for the Shell shared service centre/global business service network, which grew in that time from 1500 to 9000 jobs, grew to centres in 8 different countries and was multifunctional (including finance, HR, B2B external customer call centres, contracting & procurement, distribution, IT)
Invited to give presentations at major European and Russian conferences
International network of shared service centre practitioners and centres
Previous examples
Reviewed governance, organization and management of all the offshored captive shared service centres in Shell, including start-up of new centres in India & Brazil
Advised on setting up an HR shared service centre and moving to a multifunctional business services organization in Russia for TNK-BP (and a small finance centre in Prague for TP Vision, a Philips JV)
Feasibility study on the creation of the 1st HR shared service centre in Kazakhstan (on the basis of the company’s 10 yr Outsourcing experience & HR administration of 1000 outsourced staff working in 30 companies); started the process to create it for major Samruk companies
Set up fit-for-purpose, externally benchmarked global HR organization for the Shell business services network, including high-volume recruitment, employee value proposition and a ‘Single Framework’ of market-based terms & conditions for all staff in all centres
Offering
Consultation, advice and/or project management: strategy, business case, organizational design, governance, management, ways of working, people processes
Start-up, location choice and migration to new centres
